Privacy Policy
How Kilwhiss Online collects, uses and protects information connected with this website and our web-design services.
Who we are
Kilwhiss Group Limited, registered in Scotland under company number SC886888, operates this website. Registered office: Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR (correspondence only; no customer visits). For privacy requests, email hello@kilwhiss.online.
Information we collect
We may collect your name, organisation, email address, telephone number, website address, project requirements, budget range, form responses and correspondence. When you use this website, limited technical information such as IP address, browser type, device details, security logs and cookie preferences may also be processed.
How we use information
Information is used to respond to enquiries, understand website requirements, prepare proposals, deliver and support agreed services, administer contracts and payments, maintain security, prevent abuse, keep appropriate business records and meet legal obligations.
Lawful bases
Processing may be necessary to take steps before entering a contract, perform a contract, comply with legal obligations, pursue legitimate interests such as service administration and security, or act with consent. Where processing relies on consent, you may withdraw it at any time.
Contact and project forms
Information submitted through our forms is used to assess your enquiry and respond. Please do not send passwords, payment-card information, special-category personal data or confidential access credentials through a public form.
Website project data
During a project, we may process content, system details and access information supplied for the agreed work. Responsibilities for credentials, access controls, retention and controller or processor roles will be confirmed in the proposal or relevant data-processing terms.
Service providers
We may use hosting, email, analytics, accounting, payment, support, domain, WordPress and other website-service providers where necessary. Providers may process information under their own terms or on our instructions. We do not sell personal information.
International transfers
Some service providers may process information outside the United Kingdom. Where required, suitable contractual or legal safeguards are used.
Retention
Information is retained only for as long as reasonably necessary for enquiries, projects, support, security, disputes and legal or accounting duties. Retention periods vary according to the record and purpose. Project access credentials should be removed or transferred securely when no longer required.
Cookies and analytics
Essential cookies may be used for security and website operation. Non-essential analytics or marketing technologies will be used only where the consent required by applicable law has been obtained. You can also control cookies through your browser settings.
Security
Reasonable technical and organisational safeguards are used to protect information. No internet service can guarantee absolute security, and customers remain responsible for approved users and systems outside the agreed project scope.
Your rights
Subject to applicable law, you may request access, correction, erasure, restriction or portability of your information, or object to certain processing. You may also complain to the UK Information Commissioner’s Office. We may need to verify your identity before responding.
Updates and contact
This policy may be updated when services, suppliers or legal requirements change. Privacy questions and rights requests can be sent to hello@kilwhiss.online.